May 2, 2025

The Google Drive integration is now live and available to all Karbon customers.

Connect your Google Drive folders to work and contacts in Karbon to save time and improve team collaboration.

• Linked folders: Attach Google Drive folders to work items and contacts so your team always knows where to find the right files.

• Automatic file syncing: Files added to Karbon are automatically copied to the linked Google folder.

• In-app file management: Upload, rename, download, and organize files directly within Karbon.

• Automated folder creation: Automatically create Google Drive folders for recurring work items using a template, keeping your file structure clean and consistent.

Get started with the Google Drive integration in the support center.

Three granular permissions have been added for contact management, giving your decision makers greater control over who can create, edit, and delete contacts. This serves as an extra layer of security to ensure that only authorized team members can make changes to critical contact data.

• When contact permissions are first enabled, nothing changes for existing users with their ability to create, edit, and delete contacts. Admins can then customize individual permissions as needed.

• For new users, admins will be able to set permissions when new colleagues are invited to your Karbon account:

  • Admin: All permissions enabled.

  • Standard: Create and Edit enabled.

  • Restricted: All permissions disabled.

Alongside the enhancements to contact permissions, improvements to the accounting contact details interface have been made so that your team members can still see key information even without edit access.

Invoices don’t always go to just one person—and now they don’t have to.

You can now send invoices to multiple recipients at once, significantly reducing the admin time and work needed to get invoices to the right people.

To make future invoicing even easier, you can also add additional billing contacts directly to a client’s record. This way, invoices will be sent to all relevant contacts automatically.

To do this, find your client’s contact and go to Details > Billing > Edit.

You can now get and change custom contact fields through the Karbon API, making it easier to update and sync custom client data between systems and keep everything consistent.

• Access and update custom field values for each contact.

• Create new field types like text, number, date, or dropdowns.

• Keep custom field data aligned across tools with less manual work.

More information is available in the Karbon Developer Center.

Previously, files from an email assigned to multiple Work Items would only save to one Work timeline.

To improve visibility and collaboration, those files now appear on every assigned Work Item.

If you missed an update, you can still see a list of what we released in Karbon. For API releases, see the Karbon Developer Center.