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Karbon
Email Management for Accounting Firms

Email embedded in your workflow

Email in Karbon is connected to your team and everything that is being worked on, not locked away in individual inboxes.

Image of a user interface depicting internal communication via comments.

Automatic audit trails

Every email, internal note and detail, for each client, is in one shared place for your team. Know who last contacted a client, what was said and when that was.

When a client calls you can instantly see where things stand. Managing client relationships has never been easier.

Image of a device with the Karbon Triage interface on screen, demonstrating internal team communication via email comments.

Collaborate in context

Discuss work with your team directly on the emails, notes and tasks at hand.

No more out-of-context FYIs or meaningless forwarded emails, add comments where they are relevant to carry-out internal discussions. Team communication happens in the same place as work, tasks and planning.

Image showing an email assignment UI detail.

Initiate tasks from email

Transform emails into personal tasks or delegate them to others in the team.

Tasks and sub-tasks can be given their own assignee, status and due date—ensuring that everything is prioritised effectively and nothing slips through the cracks.

A sidebar in Karbon containing a list of shared inboxes.

Collaborate in shared inboxes

Connect shared inboxes to Shared Triage to unify your email management.

Invite one or multiple colleagues to collaborate on shared inboxes. Compose, reply, or forward emails as yourself or the team. Use @mention in comments to loop the right people into important conversations before responding to clients. And turn shared emails into projects and tasks in just a few clicks.

Explore Shared Triage

Email Management Features

Email CommentsAdd notes on emails to discuss internally, right where it makes sense.

Email ActionsEmails assigned to whoever is best for the job, not stuck in individual inboxes.

InsightsEasy-to-read reports detailing critical output and efficiency metrics.

Integrated EmailEvery email between your client and anyone on your team, in one single place.

TriageQuickly process emails, notifications of tasks, notes from colleagues, and client activity.

Activity TimelinesShared history of emails, notes, tasks and activity relating to any job or client.

Global SearchEverything in Karbon is searchable. Find anything across your organisation in seconds.

Shared TriageCollaborate and action emails from shared inboxes with your colleagues.

Mobile AppKarbon for iPhone and Android allows you to triage your day while on the go.

Email Management in Karbon Firms

I couldn’t live without Triage

I couldn’t live without Triage – the way it helps me manage my emails and tasks is invaluable.

Dan Dang
Dan DangJannar Dang & Associates

A game-changer

This software is a game-changer. It is simple-to-use, streamlined and intuitive. Karbon has improved our productivity and visibility, and I’m no longer stuck in my inbox for hours.

Sandra Magann
Sandra MagannSeaChange Accounting Solutions

All my client information is organized

My inbox used to be a dumpster fire. But now that I’ve implemented Karbon and started using Triage, I’m able to go through my emails quickly and make sure that all my client information is organised to the right client and the right piece of work.

Bette Hochberger
Bette HochbergerBette Hochberger

Get started with Karbon today.

Explore other benefits of Karbon

Team, clients, systems, and data together in one place. Remote or in the office – you’re all together, because Karbon firms are connected firms.