Aug 17, 2022

Today we’re introducing the new Karbon Client Portal. We know visibility and efficiency are critical to your practice, so we’ve made it easier to engage with your clients, securely share information, and communicate with ease.

Introducing the new Karbon Client Portal

Image of client onboarding UI in a branded client portal.

The portal allows your clients to manage and comment on specific tasks, and ask questions all in the context of the work item. Your team is immediately notified and can take action. This eliminates the need for email and keeps everything together in one place, so it can be viewed anytime.

As well as improving existing functionality, we’ve added new features to help you engage with your clients, making it easier for them to accomplish what you need them to do.

Magic links

The PIN has been replaced by a magic link. A magic link is a unique URL that clients receive via email along with their tasks. When clicked, your client will immediately (and somewhat magically) be able to view the latest requests and complete them on their desktop or mobile device. Plus, clients can easily access and download documents your team has sent at their own convenience.

Because a magic link can only be accessed from your client’s inbox—and only used once—it’s a more secure alternative to a sharable or guessable PIN. For added security, the magic link expires after 30 days. If your client attempts to access the link after 30 days, they will need to generate another one.

Example client portal onboarding email.

Client Login

Business plan subscribers get the added benefit of clients having their own login section, allowing greater flexibility to view everything, including a history of open and completed requests, plus the ability to upload and download documents.

An example client's view of a client portal in Karbon.

Renamed Headings

The heading in Work > Tasks has been renamed from ‘Client Task’ to ‘Client Request’, which better aligns with terminology across the platform.

Settings

The Client Tasks tab has been renamed to ‘Client Portal’ where you can add your firm’s logo, set auto-sending options, and find a dedicated link to your Client Portal

You can add that URL to your website and/or outgoing emails for a great way to promote the feature and save you administration time, and allow your clients to access their information quickly. 

Current Karbon Users

If you are a Karbon customer, register for one of our upcoming global webinars, where we’ll cover:

  • An introduction to the Client Portal

  • How to collaborate effectively with clients

  • How to empower your clients to self-serve, find information, comment, and ask questions

Session 1: Monday August 22, 9am PDT

Session 2: Wednesday August 24, 9am AEST

Session 3: Thursday August 25, 11am BST

New Karbon Users

f you’re not a Karbon customer, discover how to make the most of Karbon Client Portal to better manage customer interactions in an upcoming webinar.

Start a free 14-day trial and put it to the test.

Previous Releases

If you missed an update, you can see a list of what we released in Karbon.

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