SurveySparrow + Karbon
App integration via Karbon — Automate client feedback surveys from Karbon work items and surface results directly in Karbon, without manual scheduling or data entry.
When a Work item in Karbon reaches a defined status, SurveySparrow automatically sends a client survey such as Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT). Survey scores and comments are synced back into Karbon as custom fields and timeline Notes, giving teams immediate visibility into client sentiment and enabling proactive follow-up directly from the system where work is managed.
- Automated survey triggering: Client surveys are sent automatically when Karbon work items reach configured statuses.
- Feedback synced into Karbon: Survey results are stored as custom fields and Notes on the client timeline.
- Actionable insight in context: Identify promoters and detractors and respond using real feedback linked to completed work.
About SurveySparrow
SurveySparrow is a customer feedback platform that helps organizations collect and act on customer experience insights through automated surveys such as NPS and CSAT, supporting improved retention and service quality.
