AskNicely + Karbon
App integration via Karbon — Automate Net Promoter Score (NPS) surveys at key moments in your workflow and surface client feedback directly in Karbon, so teams can act on satisfaction insights without leaving the platform.
When a Work item in Karbon reaches a defined status, AskNicely automatically sends an NPS survey to the client. Once completed, the client's score and comments are synced back into Karbon as custom fields and timeline Notes. This keeps feedback connected to real work, helping firms spot at-risk clients early, close the loop faster, and continuously improve service delivery.
- Automated NPS surveys from Karbon work items: Trigger client surveys automatically when work items reach a specific status.
- Feedback synced into Karbon: NPS scores and comments appear as custom fields and Notes on the client timeline.
- Actionable insight in context: Identify promoters and detractors early and respond directly from Karbon using real client feedback tied to completed work.
About AskNicely
AskNicely is a customer experience platform that helps professional services firms collect, analyse, and act on client feedback through automated NPS surveys and real-time reporting—supporting stronger relationships and improved retention.
