How to manage bad clients


We’ve all had (or have) them. The client that expects Rolls-Royce service for Mini Minor pricing. The client that wants everything tomorrow when you’ve been asking them to do something for the last month. The ones who are constantly late gathering information before lodgement deadlines. The ones who send an email then rings straight away… did you get it, did you get it?! Or our favourite, the ones who consistently ignore your advice and then want to blame you when something doesn’t work. So what do you do about it?

In this video Steph outlines your options for managing these bad accounting clients—from protecting yourself from the beginning, to the difficult conversations to firing them.