And yet, many firms leave one core piece of the back-office tech stack to their clients: business banking. So it's no surprise that banking continues to be one of the biggest pain points for firms. Broken feeds, siloed data, and access challenges are just a few.

The problem increases as businesses add more banks to their back-office than ever.

In 2019, 55% of small businesses changed financial institutions.

Despite this, most firms either don’t—or struggle to—recommend banks to their clients. If this is you, you are missing a crucial opportunity to streamline processes and empower clients with better tools.

The core risks of leaving it up to your clients

Over the next 12-24 months, your entire client portfolio could change financial institutions. That could mean exacerbating existing issues:

• Broken bank feeds

• Low-quality data

• Difficulties obtaining read-only access

• Inefficient client back and forth for statements, or to bypass two-factor authentication

When your clients make the wrong choice, it undoes all of the hard work you’ve put into building the right tech stack and efficient workflows for your firm.

The opportunity to help your clients make the correct decision

The change is going to happen regardless. Your firm needs to take the lead on the conversation.

Controlling the narrative around bank upgrades could deliver an additional hour of efficiency per month, for each client. The right choice can result in:

• A single portal to access all your clients’ banking

• Reliable bank feeds that integrate with your ledger

• Less back and forth with your clients

• More time for advisory services

• Higher quality data to support new services

• More scalability for existing workflows