As a rule, at WIZE Mentoring, we don’t allow any of the firms we work with to hire new staff members until capacity planning has been completed. It’s not a case of hiring more bodies to throw at the problem—this never works.

It’s about finding people with the right mix of skills, and placing them in a team of others who have complementary skills. This will allow you to scale your accounting firm.

If you don’t have the right mix of skills in your team, it can become clunky, inefficient and your firm will suffer from a loss of productivity.

Simply, capacity planning determines whether you’re under or over capacity, and it will provide you with the clarity to rebalance your firm’s capacity.

If you don’t give focus to capacity planning, the majority of your capacity management will be guesswork. You should be more scientific than this.

Discover and implement your ideal team structure as a foundation

At WIZE Mentoring, this is what we call ‘building an ideal team structure’.

Team design is critical to building a firm that can run without you. It’s not a matter of hiring an experienced person, putting them in a seat, and expecting them to do everything. This fails more than it works out.

You need to have a deeper understanding of how team structure affects the operation and growth of your business.

A traditional, shallow and wide team structure will see you remain a prisoner to your business, because all queries, work, and demands land squarely back on your shoulders. You're also reliant on hiring extraordinary people who are hard to find and expensive to keep (and expensive to lose).

But with our scalable, deep and narrow team structure, you build a resource mix that creates a high-functioning team that is not dependent on you.

Remember, part of your role is to ensure your team is focused on productive tasks, not mundane work that may keep them busy, but are of no or low value to your firm.