The metrics that matter for performance and growth

Ian VacinChief Customer Officer, Karbon

A large number of new KPIs have emerged that your firm can measure to determine performance and predict growth. Which ones are worth your time and attention?

In this video, Ian Vacin outlines the critical metrics you should be tracking. Learn the game-changing benefits of shifting your gaze from the past to instead focus on the future, to predict whether your team will meet and beat the goals you set to grow your practice.

Find out why each KPI is important, how to measure it, what your results mean, and how you can use the information to grow your firm further. 

Learning objectives:

  • Understand lag measures versus lead measures

  • How to calculate the most important metrics for your firm

  • How to interpret your results to predict future growth

  • Steps to improve your results

Download the presentation slides.

Ian Vacin
Chief Customer Officer, Karbon

Ian is passionate about helping businesses be as successful as possible in order to positively impact the small businesses they serve. With 25+ years' experience in technology & process improvement and 15+ years of leadership experience in the accounting industry at Karbon, Xero, and Intuit, Ian is a recognized expert, innovator, and teacher.