Growing your practice by building trust
The goal of sales and marketing is to turn someone from a stranger into a raving fan of your business, which is a difficult bridge to cross. So the only way to grow your accounting firm is to create trust. And lots of it.
Financials can be scary for business owners, making them feel vulnerable. To invite someone into this space is to expose themselves and their business.
If you are going to grow your accounting firm, you have to be masters of crossing that bridge and helping your prospects feel comfortable letting you into their financial world. Without establishing that trust, it is impossible for your accounting firm to grow.
Here, Micky Deming shares six strategies Kahuna Accounting have implemented to close the trust gap, which you can also use in your practice today.
Show yourself as the expert through content
Most of us do a lot of browsing and market research before getting on a call with a business. We check their website, browse some of their key pages and scan their blog. It's likely that your prospects are doing the same with your firm's website.
If your content is helpful and shows you as knowledgeable, you’ll immediately create a sense of trust with your reader. When your free information is valuable to them, they'll be confident that when they pay you, it will be worthwhile.
If your website's call to action is to schedule a consultation or appointment, your prospects need to be sold on who you are before they schedule that appointment. You have to earn their trust to get an initial 20 minutes of their time, so your content needs to be engaging or helpful.
Be everywhere your ideal clients are
Finding your niche is essential for building trust. Once you are focusing on a specialty, you will find that though your target may consist of a lot of business or individuals, it’s a small world once you’re there.
And when you identify where those people are, you need to be everywhere they are. We have 18 employees at Kahuna Accounting and every time we say that on a call, people are surprised. They think we are a lot bigger because we are absolutely everywhere they are.

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