Building strong client relationships is one of the most important things you can do for your accounting practice. Not only will a satisfied client stay with your firm longer, refer you to others and be more likely to seek additional services; they'll also be more enjoyable and efficient to engage with.
Vital to a positive accountant-client relationship is the way you communicate with them. In this video, Jamie Johns from Sky Accounting and WIZE Mentoring shares the meeting and communication tactics you should be using to build and maintain a perfect relationship.
A proven method for client communication and meeting rhythms
How to set and enforce the right client expectations
How to avoid scope creep and ensure you are paid correctly
CEO & Co-Founder, Sky Accountants
Jamie founded Sky Accountants in 2003, which has gone on to be awarded Panalitix's Accounting Business of the Year and Most Innovative Accounting Firm of The Year, and IPA's Australian Member of the Year and Victorian Practice of the Year. Sky Accountants was also featured in the book, "The World's Most Inspiring Accountants". Today, Jamie oversees the growth of Sky Group’s various businesses and mentors clients through WIZE Mentoring, which he co-founded with Ed Chan.