Answering FAQs is a great way to show your clients you’re listening by providing valuable, interesting information.

Why not look back at last year’s most asked questions and answer one or two per month in an email to your mailing list?

Doing this will:

1. Demonstrate to your clients and prospects that you understand their pain points

2. Show them you’re proactive

3. Save you and your team time answering the same questions over and over again

For example, during tax season each year, you’re likely to get many of the same questions, so consider a pre-tax season FAQ email.

You can also put a section in your email asking if there are any other questions recipients want answered. Not only will this make your contacts feel heard, but it’s also a great way to generate content for your next email.

3. Ask for feedback and send out surveys

Feedback is gold for your firm. It’s how you can understand your team's performance and what your clients are looking for. It can also be a good way to find out if clients are looking for a service you’re not currently offering.

Sending out surveys can be a good litmus test for the state of the wider accounting industry. Knowing what people are looking for in a trusted advisor is the first step to providing it—surveys let you keep up with the times.

4. Leverage content you didn’t create with a curated newsletter

Sharing genuinely useful information to your clients will simultaneously build your reputation and your client’s accounting acumen.

When clients receive quality information from you—especially external content that doesn’t directly serve your accounting firm—it shows you have their best interests at heart.

Sharing content demonstrates you are a proactive member of the industry, and have a desire to improve your clients’ knowledge base. Karbon’s Practice Excellence Weekly is an example of a weekly newsletter designed to be a genuinely valuable and engaging read.

Also, the resources needed to send out a curated newsletter are significantly less than if you’re producing the content yourself, so it can be a great option if you’re short on time, money, or people.

5. Share news about your firm

Mailing lists are a useful way to get information to your contacts about your firm.

A new staff member may have started, or perhaps you’re running a promotion for a specific service—whatever the information, communicate news to your client base via your mailing list. Clients will appreciate being kept in the loop.

6. Build an email cadence that works for you

Striking the right balance with email frequency can be difficult. The most important thing to do is to pick a cadence—weekly, monthly, etc.—and stick to it.

The gift that keeps on giving

Once you’ve set yourself up with a mailing list and have a strategy to regularly send your subscribers valuable content, you’ll see your online presence blossom. A well-maintained (and used) mailing list keeps you top of mind, so clients will reach out to you more often for accounting services and advice.