Driving smarter communication habits with Email Insights
Jake Lyman
Account Executive — Team Lead, Karbon
The way your team communicates over email impacts firm efficiency, client satisfaction, and scalability. Undoubtedly, it's worth the investment to get it right. But this is a challenge without a clear lens over the way your firm currently uses email.
Email Insights in Karbon changes this.
In this video, Jake shares how you can use Karbon's new feature to gain a whole new level of understanding over how your team communicates. With these never-before-seen metrics, you'll identify where your firm can make instant improvements.
Learn how you can use Email Insights to reveal:
Daily email volume by client, employee and overall
The average email response time across your firm or for specific people
How your client communication compares month-on-month
The clients that consume your team's time most
The team members most efficient at managing their Triage
Your firm's busiest times of the day for sending and receiving email
How effective your team is at anticipating client questions
And many more fascinating insights
This video is suitable for current customers, or those who want to learn how Karbon can improve their firm's efficiency and service delivery.
