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Perfecting your client onboarding process

Ian Vacin

Ian Vacin
Co-Founder & Chief Partnerships Officer, Karbon

GrowthCustomersEfficiency
 

Onboarding new clients is a critical process for your accounting firm.

To set your clients up for success and efficiently collect everything you need, you need a clear plan that can be replicated and tracked.

In this video, Ian shares some critical considerations to make your process as strong and efficient as possible, including:

  • What to consider in your onboarding process

  • How to document every step in a detailed template

  • How to automate proposals and data collection

  • Methods for tracking onboarding progress across your entire firm

  • Best practices to alleviate and troubleshoot common onboarding issues

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Ian Vacin

Ian Vacin
Co-Founder & Chief Partnerships Officer, Karbon

Ian is passionate about helping businesses be as successful as possible in order to positively impact the small businesses they serve. With 25+ years' experience in technology & process improvement and 15+ years of leadership experience in the accounting industry at Karbon, Xero, and Intuit, Ian is a recognized expert, innovator, and teacher.