How Seattle-based System Six Bookkeeping is communicating with clients amidst COVID-19
With many of our team and clients based out of Seattle, WA (ground zero for the COVID-19 outbreak in the United States), our team is quickly gaining a unique perspective on the unprecedented challenges facing small business owners and their employees.
We are communicating two-three times per week with our clients by email and doing our best to be available to work with them one-on-one to review financials and build plans for the immediate season ahead.
Below is the latest email we sent out to clients on Saturday March 21. It contains resources and thoughts on next steps for them to take. Please do not hesitate to tweak this and use it with your own clients or share with others if it is helpful.
We are heading into rapidly changing and uncertain times that will most likely affect our lives and businesses in significant ways for the next 6-18 months. I believe that being generous and focusing on others will help us weather the storm and come out better individuals and firms in the end.
We are stronger together.
Hello Clients and Friends,
I hope this finds you, your family, and employees healthy. We’re all figuring out the new normal as the COVID-19 situation quickly unfolds around us. This email is a brief update with resources that might be helpful as you consider next steps for the business or organization that you lead.
If you have any questions, please reach out to us. We are here to help and are happy to hop on a Zoom call to mastermind, review numbers, and think through strategies and next steps (no fee.)
This kind of crisis is truly calling on each of us to bring our best. I am especially proud of our team’s commitment over the past two weeks of living out our # 1 core value of Our clients’ success is our success. We are thankful to be of service and support to each of our clients right now and are up for the challenge.
Remember, leadership and compassion are just as contagious as panic and hopelessness.
Leading in a crisis/downturn: 5 practical steps
This excellent (and short) article by Verne Harnish outlines 5 actions leaders can take right now:
Communicate daily (the #1 action) — maybe even twice per day
Customer/community support — give, give, give, with no expectation of return

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