Automating and improving customer service with Karbon
Scott Gerdzunas
Senior Account Executive, Karbon
Successful client relationships are built on trust, transparency, responsiveness and confidence in ensuring nothing falls through the cracks. All things that Karbon can help your accounting firm excel at.
In this video, Scott outlines some of the key ways people are using Karbon to automate aspects of their customer service to drive more efficiency, and how they are providing more value to the relationship with the time saved.
Watch to learn:
How to use email visibility to understand a client’s situation in detail
How to automate the client chase while still providing a human experience
How to hand-off client jobs that involve multiple team members
Metrics that impact client satisfaction that can be measured in Karbon