How to manage bad clients

We’ve all had (or have) them. The client that expects Rolls-Royce service for Mini Minor pricing. The client that wants everything tomorrow when you’ve been asking them to do something for the last month. The ones who are constantly late gathering information before lodgement deadlines. The ones who send an email then rings straight away… did you get it, did you get it?! Or our favourite, the ones who consistently ignore your advice and then want to blame you when something doesn’t work. So what do you do about it?

In this video Steph outlines your options for managing these bad accounting clients—from protecting yourself from the beginning, to the difficult conversations to firing them.

Share this video

Karbon Magazine

The industry magazine for accountants. In-depth reports, editorials, videos, and resources to keep you at the front of today’s modern accounting industry.

The talent challenge

Overcome the challenges your accounting firm is facing acquiring, training and retaining staff. Put together the team that will lead your practice to success.

Explore the magazine
Edition 4 the talent challenge
Discover more articles, videos, events and resources