Metrics to fuel your firm's client loyalty and revenue

Your relationship with your clients and the revenue they feed into your practice are key factors in impacting your success. It is critical that you understand this inside-out, not only how much is coming in—but where from, how likely this is to continue, and how you can boost this further.

In this video, Wayne is joined by MC Carter of Practice Paradox. MC reveals his top KPIs—including metrics he has coined himself—that will help you understand this critical area of your firm's health.

Based on his success working with other firms, MC will outline steps to measure, track and improve your performance in this area, and ultimately grow your accounting practice.

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