Driving smarter communication habits with Email Insights
The way your team communicates over email impacts firm efficiency, client satisfaction, and scalability.
It's worth the investment to get it right. But most firms don't have a clear lens over the way their team currently uses email.
Email Insights in Karbon changes this. In this video, Scott shares how you can use Email Insights in Karbon to gain a whole new level of understanding over how your team communicates. With these never-before-seen metrics, you'll identify where your firm can make instant improvements. Learn how you can use Email Insights to reveal:
Daily email volume by client, employee and overall
The average email response time across your firm or for specific people
How your client communication compares month-on-month
The clients that consume your team's time most
The team members most efficient at managing their Triage
Your firm's busiest times of the day for sending and receiving email
How effective your team is at anticipating client questions
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Jess Marcello
Managing Editor, Karbon Magazine
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