The way your team communicates over email impacts firm efficiency, client satisfaction, and scalability. Undoubtedly, it's worth the investment to get it right. But this is a challenge without a clear lens over the way your firm currently uses email. Email Insights in Karbon changes this. In this video, Dan demonstrates how you can use Karbon's new feature to gain a whole new level of understanding over how your team communicates. With these never-before-seen metrics, you'll identify where your firm can make instant improvements. Watch to learn how you can use Email Insights to reveal:

• Daily email volume by client, employee and overall

• The average email response time across your firm or for specific people

• How your client communication compares month-on-month

• The clients that consume your team's time most

• The team members most efficient at managing their Triage

• Your firm's busiest times of the day for sending and receiving email

• How effective your team is at anticipating client questions

• And many more fascinating insights