How your clients change across generations

The generational shift doesn't just impact the staff in your firm—with millennials fast becoming the most-represented generation in the workforce, you are probably finding you have clients spanning three (or more) generations.

In this Karbon conversation, Steph and Greg Tuckwell from Zerobooks discuss how their clients differ across generations. Does a client's age change their definition of "good customer success" and what they expect from their accountant?

If you’d like to learn how millennials are changing the face of the accounting industry, what this means for your firm, and how you can capitalize on it, download Accounting for the generational shift for free.