Download your free Measuring Customer Satisfaction template to personalize and use in your bookkeeping or accounting firm.

This is Karbon's best practice process for measuring and managing your accounting firm's customer satisfaction using the Net Promotor Score (NPS) method.

With the knowledge captured using this workflow, you can make educated strategic decisions and calculated changes that will strengthen your firm and improve the service you provide to your clients.

Learn more about measuring your firm's client satisfaction using NPS.