This workbook helps answer the following questions about your firm:

1. What is my firm’s overall customer service level? Is it meeting our targets?
2. Which clients are slow to respond to and need to focus on?
3. Which clients require extraordinarily high levels of communication to complete the work?

About the Email workbook

The Email workbook gives you the ability to understand your customer service levels as a firm.

It helps uncover:

• Who your high volume clients and employees are
• How you’re tracking against your service level agreements by measuring your responsiveness to your clients

This workbook purposely only includes emails between Karbon contacts and Karbon users to help you focus on the emails that matter.