Email Dashboard
Manage customer service levels by tracking email volume and response times.
This Email Dashboard helps answer the following questions about your firm:
- What is my firm’s overall customer service level? Is it meeting our targets?
- Which clients are slow to respond to and need to focus on?
- Which clients require extraordinarily high levels of communication to complete the work?
About the Email Dashboard
The Email Dashboard gives you the ability to understand your customer service levels as a firm.
It helps uncover:
- Who your high volume clients and employees are
- How you’re tracking against your service level agreements by measuring your responsiveness to your clients
This dashboard purposely only includes emails between Karbon contacts and Karbon users to help you focus on the emails that matter.
See the Dashboard in action
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