The how, what & why of accounting personal service

With the advances in technology and the increasing ability to work virtually, your impulse might be to automate everything. However, the accounting industry has, and always will be, a high touch business — and personal service will always be key.

This session will teach you what accounting personal service should be automated and, importantly, what shouldn't. Ian also discusses how to present a personalized level of service in all that you do — even if it is automated.