Revealing the effectiveness and efficiency of your firm's communication

 

The way your team communicates over email impacts firm efficiency, client satisfaction, and scalability. Undoubtedly, it is worth the investment to get it right. But this is a challenge without a clear lens over the way your firm currently uses email.

The release of Email Insights in Karbon changes this.

In this video, you'll learn how you can use Karbon's new feature to gain a whole new level of understanding over how your team communicates. With these never-before-seen metrics, you'll identify where your firm can make instant improvements.

Learn how you can use Email Insights to reveal:

  • Daily email volume by client, employee and overall

  • The average email response time across your firm or for specific people

  • How your client communication compares month-on-month

  • The clients that consume your team's time most

  • The team members most efficient at managing their Triage

  • Your firm's busiest times of the day for sending and receiving email

  • How effective your team is at anticipating client questions

  • And many more fascinating insights

Karbon provides a truly collaborative platform for accounting firms to manage workflows, communicate with teams and deliver exceptional client work.

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