Revealing the effectiveness and efficiency of your firm's communication

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The way your team communicates over email impacts firm efficiency, client satisfaction, and scalability. Undoubtedly, it is worth the investment to get it right. But this is a challenge without a clear lens over the way your firm currently uses email.

The release of Email Insights in Karbon changes this.

In this webinar, you'll learn how you can use Karbon's new feature to gain a whole new level of understanding over how your team communicates. With these never-before-seen metrics, you'll identify where your firm can make instant improvements.

Register to learn how you can use Email Insights to reveal:

  • Daily email volume by client, employee and overall

  • The average email response time across your firm or for specific people

  • How your client communication compares month-on-month

  • The clients that consume your team's time most

  • The team members most efficient at managing their Triage

  • Your firm's busiest times of the day for sending and receiving email

  • How effective your team is at anticipating client questions

  • And many more fascinating insights

If you cannot attend at this time, register to receive a recording.

Lachlan Macindoe
VP of Marketing, Karbon

Lachlan is responsible for our inbound marketing strategy to drive awareness and demand for Karbon which includes everything related to Karbon Magazine. He loves sharing stories, tips and advice to help accounting firms succeed.

Tim Donohoue
COO & Head of Sales, Karbon

In his previous life as an accountant, Tim helped a business grow to $7m annual revenue and guided it through its successful IPO. Then, as COO of Advsor, an accounting firm, he turned its first 20 clients to over 120 in only 2 years. Tim ensures our operations around the globe keep running like clockwork.