Revealing the effectiveness and efficiency of your firm's communication
This event is closed.
Watch the recordingThe way your team communicates over email impacts firm efficiency, client satisfaction, and scalability. Undoubtedly, it is worth the investment to get it right. But this is a challenge without a clear lens over the way your firm currently uses email.
The release of Email Insights in Karbon changes this.
In this webinar, you'll learn how you can use Karbon's new feature to gain a whole new level of understanding over how your team communicates. With these never-before-seen metrics, you'll identify where your firm can make instant improvements.
Register to learn how you can use Email Insights to reveal:
Daily email volume by client, employee and overall
The average email response time across your firm or for specific people
How your client communication compares month-on-month
The clients that consume your team's time most
The team members most efficient at managing their Triage
Your firm's busiest times of the day for sending and receiving email
How effective your team is at anticipating client questions
And many more fascinating insights
If you cannot attend at this time, register to receive a recording.
Lachlan Macindoe
VP of Marketing, Karbon
Lachlan is responsible for our inbound marketing strategy to drive awareness and demand for Karbon which includes everything related to Karbon Magazine. He loves sharing stories, tips and advice to help accounting firms succeed.
Tim Donohoue
COO & Head of Sales, Karbon
In his previous life as an accountant, Tim helped a business grow to $7m annual revenue and guided it through its successful IPO. Then, as COO of Advsor, an accounting firm, he turned its first 20 clients to over 120 in only 2 years. Tim ensures our operations around the globe keep running like clockwork.