Measuring, capturing and capitalizing on client satisfaction

 

How do you know if your clients are happy and their needs are being met? How do you measure it, where do you capture it and what do you do with that information?

In this session Ian explains the ins and outs of using Net Promoter to measure your firm's client satisfaction. You will learn how and when to capture it, and what your firm should do with the various information that might come back.


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