Driving smarter communication habits with Email Insights

Tim DonohoueCOO & Head of Sales, Karbon
 

The way your team communicates over email impacts firm efficiency, client satisfaction, and scalability. Undoubtedly, it's worth the investment to get it right. But this is a challenge without a clear lens over the way your firm currently uses email.

Email Insights in Karbon changes this.

In this video, Tim and Lachie share how you can use Karbon's new feature to gain a whole new level of understanding over how your team communicates. With these never-before-seen metrics, you can identify where your firm can make instant improvements.

Learn how you can use Email Insights to reveal:

  • Daily email volume by client, employee and overall

  • The average email response time across your firm or for specific people

  • How your client communication compares month-on-month

  • The clients that consume your team's time most

  • The team members most efficient at managing their Triage

  • Your firm's busiest times of the day for sending and receiving email

  • How effective your team is at anticipating client questions

  • And many more fascinating insights

Tim Donohoue
COO & Head of Sales, Karbon

In his previous life as an accountant, Tim helped a business grow to $7m annual revenue and guided it through its successful IPO. Then, as COO of Advsor, an accounting firm, he turned its first 20 clients to over 120 in only 2 years. Tim ensures our operations around the globe keep running like clockwork.