Driving smarter communication habits with Email Insights

Miranda KendallManaging Director, UK, Karbon
 

The way your team communicates over email impacts firm efficiency, client satisfaction, and scalability. Undoubtedly, it's worth the investment to get it right. But this is a challenge without a clear lens over the way your firm currently uses email.

Email Insights in Karbon changes this.

In this video, Miranda shares how you can use Karbon's new feature to gain a whole new level of understanding over how your team communicates. With these never-before-seen metrics, you'll identify where your firm can make instant improvements.

Learn how you can use Email Insights to reveal:

  • Daily email volume by client, employee and overall

  • The average email response time across your firm or for specific people

  • How your client communication compares month-on-month

  • The clients that consume your team's time most

  • The team members most efficient at managing their Triage

  • Your firm's busiest times of the day for sending and receiving email

  • How effective your team is at anticipating client questions

  • And many more fascinating insights

This video is suitable for current customers, or those who want to learn how Karbon can improve their firm's efficiency and service delivery.

Further resources

Download the presentation slides.

Miranda Kendall
Managing Director, UK, Karbon

With more than 18 years as a leader working in SaaS, Miranda has a gift for building and scaling businesses that are entering new markets and achieving results that impact. In her last role before Karbon, she started with a blank canvas and left the company performing £6M Annual Recurring Revenue. She is passionate about helping accounting firm improve their operations using efficient, scalable and automated processes, and improving their productivity and profitability.